Introducing Asset View – faster issue resolution for support teams

Say hello to Asset View – a new feature in the Enode dashboard that gives customer support teams real-time access to asset data.

Resolving end-user issues used to mean waiting on engineering teams, or escalating to Enode support. That created delays, unnecessary friction, and frustration for teams and customers alike.

Now, Asset View lets support teams independently investigate and resolve issues – with all the right data, and in just a few clicks.

The challenge of troubleshooting energy devices

Supporting energy applications means working with real-world devices – each with its own states, users, and quirks.

Sometimes, things go wrong. And when they do, customer support teams often lack direct visibility. Without access to asset-level data, they must either rely heavily on engineering teams to investigate, escalate to Enode support, or build costly internal tools – all of which are slow and resource-intensive. These solutions are prone to error too, especially when information is incomplete or incorrect.

This causes friction for internal teams – and leaves end-users unhappy when their issues aren’t resolved quickly and efficiently.

Real-time visibility for faster issue resolution

We built Asset View to empower customer support teams to independently investigate end-user issues. Built directly into the Enode dashboard, it gives support teams instant access to key asset and user information.

There’s no extra tooling and no developer time needed: just fast, efficient troubleshooting.

With Asset View, customer support teams can:

🔍 Search for devices by asset or user ID
📡 View real-time asset states and live/historical webhook data
⚠️ See automatic issue warnings that flag common problems
🎟️ Confidently escalate directly to Enode, using Zendesk integration and auto-filled ticket data.

Streamlined support improves customer satisfaction

Whether you're resolving customer-reported issues or doing QA on new integrations, Asset View gives your team the tools to move faster, and support users better.

Asset View doesn’t just streamline support – it improves the entire customer experience. Faster issue resolution means fewer internal handoffs, less end-user frustration, and lower churn.

Asset view is now live in the Enode dashboard.